Channel: CBT Nuggets

Category: Education

Tags: certification trainingit learningit training programit certificationit careere-learningcbt nuggetscareer progressionit tutorialtech learningit trainingit jobstech trainingtraining courses

Description: Watch this entire course: rb.gy/7xki0u In this video, Lalo Nunez covers how to use the UCCX Editor. UCCX, also known as the is a contact center application for handling and managing calls, emails and message requests for contact center agents. And the UCCX Editor is the go-to Cisco tool for editing and managing the UCCX platform. Deploying, editing and managing scripts within Cisco Unified CCX is one of the most important aspects of managing a healthy Cisco contact center. By watching this video, viewers will learn not only, some of the differentiators to using the Cisco Unified CCX Editor, but also gain an introductory overview of what it means to log in anonymously, considerations around accessing the application repository on the server and even learn some important considerations around debugging a script or a call on the Cisco Unified CCX server. If you’re looking to improve your working knowledge of managing Cisco Unified CCX, this video is for you. Not a CBT Nuggets subscriber? Start your free week: cbt.gg/2I5NxY1 ----------------- Connect with CBT Nuggets for the latest in IT training: • Twitter - twitter.com/CBTNuggets • Facebook - facebook.com/CBTNuggets • Instagram - instagram.com/CBTNuggets • LinkedIn - linkedin.com/company/cbt-nuggets #UCCX #Cisco #ScriptEditor